Updated September 29, 2026
Hourgrid (the “Service”) is provided by Myroslav Podryhulia, NIF Y9837838Q, address calle La Laja, 7, Adeje, 38678, Santa Cruz de Tenerife, España. Contact: info@gethourgrid.com.
The Service is meant for business use: studios, halls and other venues that rent out time. It is not intended for personal, family or household purposes.
The Service is software available over the internet: schedule, bookings, clients, money, tasks and shifts for your venue. Premises, equipment and dealing with guests are yours; we are responsible only for the software working.
You are responsible for keeping access safe and for what the people you invite to your workspace do. You assign roles and rights yourself.
One person can belong to several workspaces; their data is separated and not reachable across them.
The subscription is charged in advance for the chosen period and renews automatically until you cancel. Cancelling takes effect at the end of the paid period — access remains until then.
A trial is given once per workspace.
The price you see is final: that is what you pay. If tax applies where you are, it is shown before payment.
If the Service was down through our fault for more than 24 hours in a row, we refund that time on your request. Unused time after a voluntary cancellation is not refunded.
The data you enter — bookings, clients, amounts — is yours. We process it to provide the Service and do not use it for our own purposes.
You can export it at any time; after a workspace is closed it is deleted within the period stated in the privacy policy.
You must not enter other people's data without the right to do so, try to reach other workspaces, load the Service with automated requests beyond reason, or resell access to third parties.
If that happens we will warn you and may limit some features; for a serious or repeated breach we may terminate the agreement. In that case we refund the unused part of the payment.
We may limit access immediately and without warning only when a delay would put other workspaces or the safety of data at risk.
The Service is provided “as is”. We are not liable for lost profit or indirect damages. Our liability is in any case limited to what you paid over the last three months.
This does not remove liability that cannot be limited by law.
These terms may change. We will give at least 30 days' notice of material changes; by continuing to use the Service after they take effect you accept the new version.
The subscription price may change too. We give at least 30 days' notice, and the new price applies from the next paid period — the period already paid for keeps the old one. If the new price does not suit you, cancel before that period starts.
Spanish law applies.
A dispute is first settled by correspondence: write to us and we will answer. If that does not work, the courts of Santa Cruz de Tenerife will hear the case, unless the law requires otherwise.
You can enable payments from your guests. The money then goes straight to your own account with the payment provider: we only provide the software, and we have no access to those funds.
Refunds, disputes with the guest, receipts and taxes on such payments are yours. You accept the payment provider's own terms separately, when you connect the account.
If you have enabled bot replies in an enquiry channel, it offers the guest available time and a price on your behalf and takes the conversation to a booking request.
Such replies are a draft, not a commitment: a booking becomes confirmed when you confirm it. You are responsible for what the bot told the guest on behalf of your venue, so check requests before confirming.
The guest must be able to tell that they are talking to software — European AI law requires this. We label bot replies, but as the owner of the channel the responsibility is ultimately yours.